Frequently Asked Questions

How do I book an event with Signature Party Events & Decor?
To begin, please send an inquiry via email or call our office. Once a consultation has been completed and an invoice is sent, a retainer is required within 24 hours to secure your event date. Your booking is not confirmed until payment is received.

When is my final balance due?
The remaining balance must be paid no later than 14 days prior to your event date.

What happens if my invoice is not paid on time?
Invoices not paid in full by the required deadline are subject to cancellation due to non-payment.

Do you offer payment plans?
Payment arrangements may be considered on a case-by-case basis and must be approved in writing.

We offer a wide range of decorations, including floral arrangements, table settings, balloons, linens, and more. We can customize our decor to match your event theme and color scheme.

Our day-of coordination services include vendor coordination, timeline creation and management, and on-site management to ensure everything runs smoothly on the day of your event. We will handle any issues that arise so you can enjoy your special day stress-free.

Yes, we work with a variety of entertainment vendors, including DJs, live bands, and performers. We can help you select the perfect entertainment for your event and coordinate all logistics.

Can I customize my décor?
Yes. Customization is available based on availability, lead time, and design complexity.

Can I make changes after booking?
Changes must be requested in writing and may result in additional fees depending on the scope of the request.

Do you recreate décor from inspiration photos exactly?
Inspiration photos are used as a guide. Exact replicas are not guaranteed.

What is Grab & Go décor?
Grab & Go décor is pre-made and ready for pickup, designed for clients who want a quick and easy option without onsite setup.

What type of vehicle do I need for pickup?
We strongly recommend a mid-size SUV or larger vehicle with empty seating to safely transport décor items.

Do you help load Grab & Go items?
Loading assistance may be limited due to weather, production timelines, or order volume.

What is your refund policy?
Refunds are only issued if Signature Party Events & Decor is unable to fulfill your order.

What happens if I need to cancel my event?
Cancellations made at least 48 hours in advance may qualify for a credit toward future services.

Do you offer cash refunds for client cancellations?
No. Client-initiated cancellations do not qualify for monetary refunds. Credits are non-transferable.